At Holy Crab, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address.

• Order Details: Product selections, order history, payment preferences.

• Payment Information: Processed securely through third-party providers (e.g., Stripe, PayPal). We do not store your credit card information.

• Technical Data: IP address, browser type, device type, and site usage through cookies and analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill and manage your orders

• To communicate with you about your order or inquiries

• To improve our website, products, and customer service

• To send occasional marketing emails (only if you opt in)

• To detect and prevent fraudulent transactions or misuse of our site

3. Sharing Your Information

We do not sell or rent your personal information to third parties. Your data may be shared with trusted third parties only in the following cases:

• Payment processors (for order transactions)

• Shipping carriers (to deliver your orders)

• Service providers who assist in website operations or analytics

• Legal obligations if required by law, court order, or to protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, such as:

• Remembering your cart or login status

• Analyzing site traffic and user behavior

• Providing personalized content and offers

You can manage or disable cookies through your browser settings.

5. Email & SMS Communication

If you opt in to receive marketing emails or SMS from Holy Crab, we may contact you with promotions, product updates, and exclusive deals. You can unsubscribe at any time by clicking the unsubscribe link in the email or replying “STOP” to SMS messages.

6. Data Security

We take reasonable precautions to protect your information. All transactions are encrypted using SSL (Secure Socket Layer) technology, and sensitive information is handled through secure third-party providers.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

8. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Request a copy of the data we hold about you

To make such requests, please contact us at info@theholycrab.com.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal compliance. The updated policy will always be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Holy Crab
📍 9190 Campbellton Street, Douglasville, GA 30134
📧 Email: info@theholycrab.com
📞 Phone: 888-799-CRAB